Identifying official support channels
Super casino is operated by Prozone Limited, which operates under a licence from the Malta Gaming Authority (MGA) (MGA/B2C/908/2021). When contacting, ensure you use official channels that belong directly to the operator. Independent third parties should not be used to send personal information.
Super does not provide services through web forms or other means than the official channels listed below. Do not send identification details or other sensitive information via email or unofficial channels.
Live chat support
Super offers live chat support to its customers. You can use this channel to resolve your issues and get answers to your questions. Live chat is the fastest way to get help, and the operator describes responding at "lightning speed".
- Available Monday to Friday 12:00–22:00
- On Saturdays 13:00–19:00
- Supported languages: Finnish and English
Communication by email
Email is another official channel for Super casino customer support. Use email for written inquiries or matters that are difficult to resolve through live chat.
- Supported languages: Finnish and English
- Response time is typically fast
- Provide your account credentials in your email if you are already registered
Operator information
Super casino is operated by Prozone Limited, based in Malta. The operator is licensed by the Malta Gaming Authority. Use this information to verify you are using the official operator.
| Information | Detail |
|---|---|
| Operator | Prozone Limited |
| Regulatory authority | Malta Gaming Authority |
| Licence number | MGA/B2C/908/2021 |
| Location | Malta |
| Head office | Mezzanine Office, The George, Ball Street, Paceville, St Julian's STJ 3123, Malta |
Security and privacy in communication
When contacting Super casino, remember to keep your personal information secure. Never send passwords or banking details via email, even if the operator appears to request them.
Super uses SSL encryption to protect information on its website. If you notice suspicious contact attempts in the name of Super casino, report them through official support channels.
- Never share your password or PIN with anyone
- Use only official channels mentioned on Super casino's website
- Verify addresses and channels before contacting
FAQ
Who do I contact about Super casino issues?
Contact Super casino directly via live chat or email. Super casino is operated by Prozone Limited, an official operator licensed by the Malta Gaming Authority.
What are Super casino's support hours?
Live chat support is available Monday to Friday 12:00–22:00 and Saturdays 13:00–19:00. You can contact via email at any time.
In what languages does Super offer support?
Super offers support in Finnish and English via both live chat and email.
What should I do if I suspect a fraud attempt?
Report it immediately to Super casino via official live chat or email. Do not reply to suspicious emails or messages claiming to be from Super casino.
Does Super casino have a web form for support?
No, Super does not offer support through web forms. Contact only via live chat or email for official support.
